What do we do?
How do we do it?
Case Studies
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Don’t settle for less
Our Consulting Service
We have built our practice on well tried and tested methods for establishing strategy and transforming business; as practiced by the leading corporations in the world. We have tailored how we apply these techniques to meet SME needs in terms of resources and agility; bundling appropriate skills to meet the project needs. We always focus on all three key elements people, process and technology; to ensure that not one of these dominates and sub-optimises the solution. We work with enlightened management teams who recognise the need to change and can articulate the the goal of successfully achieving the transformation.
Improving Operational Performance
All business’s need a set of processes that deliver products and services effectively, through an engaging customer experience. Our service enables companies to evaluate process streamlining and automation opportunities from both a ‘lean’ and Customer Experience point of view; identifying poorly implemented systems and excessive data hand-offs and duplication; examining business rule conflicts and designing better Key Performance Indicators to manage the end to end processes.
Managing Change
Programmes
Successful change can only be acheived if all those involved can understand the impcat on them and the compnay and contibute to the plan. We tailor the programme to suit the company culture and the market in which the products and services are sold. We provide full project management support including risk analysis, training in key tools, such as Lean and Customer Experience Analysis to enable staff to facilitate workshops, conduct process analysis and decision making.
Managing System
Replacements
We begin this work by reviewing existing system capability and underlying business processes; Capturing the functional requirements, identifying the correct software, identifying suitable suppliers and building the business case. We support the effective and objective delivery of demonstrations with End-to-End process scenarios to select the right partner and undertake implementation project management to keep the project to time and budget.
Developing
the agile business
This form of transformation relates to business model innovation and requires a vision of the future state covering process design, KPI’s, business rules and roles which can be easily communicated to the whole business. By using a Target Operating model we provide visual descriptions of E2E processes, the rules that govern their execution and who conducts the transactions. By modelling the processes, roles and business rules we can demonstrate the impact of organisational decisions
Testimonials
About
Rod Horrocks
I am an enthusiastic instigator and implementor of change with an inherent ability to enthuse and educate others in the ways and benefits of change. Using my strong engineering and systems background I can approach business change from a logical perspective and quickly assimilate the present situation. Through my consulting experiences I have applied a wide variety of ‘best practices’ which I can tailor and apply to meet the business context in front of me.
Working in a wide range of industries over the last 40 Years, from manufacturing, through Oil and Gas into services; companies ranging from SME’s to Multi-Nationals, has honed my skills in communication and application of new tools and skills so that our clients always walk away being able to sustain any programme themselves.
I relish challenging of the status quo and the reaction of the business ‘immune’ system; developing arguments for change and communicating these effectively to change-resistant leaders and staff. I believe that innovation is the core of change and therefore throughout my career have been in the vanguard of many innovations such as computer-aided design and process planning and visual simulation; I continue to use ‘digital’ tools to define and enhance proposed changes.
Latterly I have been using Business Process Models not only to describe process flows but also define new organisations, roles and business rules enabling me to undertake ‘digital’ lean analysis and customer experience mapping. Combining the use of these tools with my communications skills and logical approach enables me to effect rapid change with the full engagement of the company.